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What Makes Tidio Worth its Price?

Here are some of the best features of Tidio:

1. Log Creation:

The Conversations page contains all active conversations. However, when a conversation is marked as ‘Resolved,’ it is removed from this tab.

There are two methods to retrieve conversation history: by searching on the Conversations page or heading to the Contacts tab (which can be a little confusing at first).

2. Team Management:

Three pre-defined roles may be assigned to operators (Administrator, Moderator, and Chat Agent), but you can specify specific rights for each operator.

While you may reassign chats allocated to you, sophisticated assignment/routing capabilities seem to need to be present.

3. Integrations & Add-Ons:

You may immediately interface with communication channels like Instagram, Facebook Messenger, and Email so your interactions take place inside Tidio.

A convenient link with Shopify allows your chatbot to respond to inquiries about product availability, order status, and delivery zones.

Additional interfaces with CRM, email marketing, and helpdesk applications are also available. Intriguingly, Tidio includes its email marketing tool with its programs.

4. Multiple Languages:

Even with the free plan, widgets may be added in several languages. There are around 20 pre-translated languages available, but you may contribute your translations for almost any language.

Tidio identifies the default language of the visitor’s browser and shows the conversation in that language. The user interface is offered in seven languages.

5. Tracking and Live Analytics:

In addition to displaying the number of visitors presently on your site, you will also be able to see visitors’ information (email address, location, browser, etc.).

But what I enjoyed the most was the option to observe their visit route, i.e., the sites they visited on your website (not available on the Free plan).

6. Shortcuts / Canned Messages:

Simple to add and use. However, you cannot create keyboard shortcuts; only filter answers using those. Not the most convenient choice for chat workers with limited time.

7. Offline Mode:

When agents are offline, visitors may leave their email addresses and write messages sent to the agent five minutes later.

Tidio’s rationale for the wait is logical, but the drawback is that you cannot reply immediately and capture the visitor while they are likely still online. You may also specify working hours so that agents’ statuses are set to “offline” at a particular time.

8. Automatic Messaging:

Using “chatbots” from Tidio, automated messages may be sent. These may be configured from around 20 triggers (visitor returning to the site, form abandoned, etc).

Using the workflow editor, you can add criteria and configure the following actions (e.g., send a chat message, and ask the contact to choose from a list of options).

This makes it far more sophisticated than other tools’ automated messaging capabilities. While the editor might be intimidating, you can access over 40 templates to help you get started.

9. Agent Chat Console:

The UI is sleek and contemporary, featuring a search bar for locating contacts and discussions fast. You may effortlessly switch between chatting with people and sending them an email in the same window.

This section also provides access to chatbots, Facebook Messenger, and Instagram conversations. In addition, a CRM-like view of the contact’s profile includes the option to add contact fields, tags, and notes.

10. Chat Client:

Visitors may be led to the chat window, a pre-chat survey, or an offline message requesting their email address when clicking the chat button. Visitors can submit files, use emoticons, and rate talks.

11. Themes & Style Options:

Numerous customization choices for the chat widget, including text, colors, location, and agent photos. I didn’t see the need to switch to a new theme or template since the widget’s appearance is so attractive.

However, it would be wonderful to have a variety of alternatives for the chat button icon, albeit it may be included as a sidebar if you like.

12. Easy to use & setup:

The dashboard was straightforward and well-organized. The design is far more current than most live chat applications I’ve tried (e.g., Olark, Pure Chat).

Setup is a straightforward four-step procedure that requires you to put Javascript code into your website. Some straight, no-code connectors are also available (e.g., with WordPress and Wix).

All these reasons make Tidio worth its price. Also, on top of all this, you get massive discounts using the Tidio Black Friday Deals.